Shipping Policy

1. Order Timeline

To provide full transparency, please note that your order’s arrival is a combination of Processing Time and Transit Time.

Processing Time: 1–2 Business Days (Monday–Friday).

Operating Hours: Our fulfillment team and logistics partners operate on business days only, Monday to Friday, excluding public holidays.

2. Shipping & Delivery

We offer free standard shipping on all eligible U.S. orders — no minimum, no hidden fees.

Shipping Option	Order Processing	Transit Time	Total Delivery Time
Free Shipping (US)	1–2 Business Days	2–5 Business Days	3–7 Business Days

Ready-to-ship From U.S. warehouse.

Processing: Includes quality check, packaging, and dispatch (Monday–Friday).

Total Time: Estimated from the moment you place your order until it arrives.

3. Shipping Restrictions & Address Requirements

We currently provide shipping within the contiguous United States (48 states).

To ensure safe and successful delivery, a valid physical street address is required.

We currently do not ship to Alaska, Hawaii, American Samoa, Guam, Puerto Rico, or the U.S. Virgin Islands.

We also do not deliver to PO Boxes or military APO/FPO addresses.

4. Tracking & Security

Order Tracking: All orders are tracked. You will receive a confirmation email with a tracking link once your package is dispatched.

Please allow 1–2 business days for the tracking information to update.

Multiple Packages: For orders containing multiple items, they may occasionally be shipped in separate packages to help ensure each item arrives safely.

5. Shipping Support

While we strive for punctuality, peak seasons or high carrier volumes may occasionally cause slight delays.

If your order has not arrived by the end of the estimated delivery window, please contact us at support@teamixfurniture.com so we can assist you.

6. Contact

📧 Email Us：
The best way to reach us is by email. We typically respond within 1–2 business days. support@teamixfurniture.com.

📞 Call Us：Prefer to speak with someone?
You can reach our support team at: +86 18901501835
(Business Hours: Mon-Fri, 9:00 AM - 6:00 PM GMT+8)

📍 Business Address: No. 2 Bianzhuang Road, Honglian Village, Henglin Town, Wujin District, Changzhou City, Jiangsu Province, China