Return & Refund Policy
Return & Refund Policy
We want you to be satisfied with your Teamix purchase. If something isn’t quite right, we are here to help.
You have 30 days from the date of delivery to return or exchange your item.
Returns
We offer a 30-day return policy from the date of delivery.
To be eligible for a return, your item must be:
• Free from damage, marks, or signs of use
• In its original condition and packaging
To start a return, please email us at support@teamixfurniture.com with your order number. We will provide the return address and next steps.
Customer Responsibility
For returns due to a change of mind or because the wrong item, size, or model was ordered, the customer is responsible for return shipping costs.
Our Responsibility
If the item is defective, damaged, or incorrect due to our error, Teamix will cover all applicable shipping costs.
No Restocking Fees
We do not charge any restocking fees for returns.
Exchanges
We are happy to offer exchanges within 30 days of delivery.
Items must be free from damage, marks, or signs of use and must be in their original condition and packaging to be eligible.
To request an exchange, please email support@teamixfurniture.com with your order number and the item you would like instead.
For exchanges requested because of a change of mind or because the wrong item, size, or model was ordered, the customer is responsible for return shipping costs.
If the exchange is due to a defective, damaged, or incorrectly shipped item, Teamix will cover all applicable shipping costs.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, please email us at support@teamixfurniture.com within 30 days of delivery with:
• Your order number
• A photo of the item
We will review your request and arrange a replacement shipment at no cost to you — no need to return the original item.
Refund Timeline
Once your return is received and approved, we will process your refund within 2–4 business days.
Please note that your bank or credit card provider may take additional time to post the refund.
Including bank processing time, you can expect to receive your refund within 10 days of us receiving the returned item.
Refunds will be issued to your original payment method.
How to Start a Return
1. Contact Us
Email us at support@teamixfurniture.com with your order number and the reason for your return.
2. Get Instructions
Our team will respond within 1–2 business days with the official return address and specific instructions.
3. Ship Your Item
Important: Please do not send returns to the address on your shipping label. This is a fulfillment center that cannot process returns, and your package may be lost.
Contact
📧 Email Us：
The best way to reach us is by email. We typically respond within 1–2 business days. support@teamixfurniture.com.
📞 Call Us：Prefer to speak with someone?
You can reach our support team at: +86 18901501835
(Business Hours: Mon-Fri, 9:00 AM - 6:00 PM GMT+8)
📍 Business Address: No. 2 Bianzhuang Road, Honglian Village, Henglin Town, Wujin District, Changzhou City, Jiangsu Province, China