Payment Policy

Payment Policy

Welcome to Teamix! We are committed to providing you with a safe, secure, and seamless online shopping experience. Below you will find detailed information regarding the payment methods we accept, payment security, and how we protect your personal financial information.

1. Supported Payment Methods

To provide a convenient and secure checkout experience, we accept the following payment methods:

  • Digital Wallets: Apple Pay and Google Pay
  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro
  • Alternative Payments: UnionPay
  • Buy Now, Pay Later (BNPL): Klarna

Available payment methods may vary depending on your device, browser, location, billing information, card issuer, order details, and other transaction-related factors.

2. Currency, Fees, and Transparent Pricing

Currency: All prices and transactions on our store are listed and processed in U.S. Dollars (USD).

No Hidden Payment Fees: Teamix does not charge additional payment handling or credit card processing fees. The total amount displayed at checkout reflects the cost of your order.

Free Shipping: We offer free standard shipping on all eligible U.S. orders, with no minimum order requirement and no hidden shipping fees.

International Card Fees: If your payment card or bank account is issued outside the United States, your bank or card issuer may independently charge foreign transaction or currency conversion fees. These fees are determined by your financial institution and are not charged by Teamix.

3. Secure Payment Processing

Your payment security is important to us. Teamix uses secure checkout technology and trusted payment service providers to help protect your payment information during online transactions.

Secure Connection

Our website uses secure HTTPS connections to help protect information transmitted between your browser and our store during checkout.

You can verify that your connection is secure by checking for the lock icon in your browser's address bar and confirming that the website address begins with https://.

4. How We Protect Your Payment Information

We respect your privacy and take reasonable measures to protect your personal and payment information.

When you make a purchase through our store, payment information is processed by our authorized payment service providers. Teamix does not use your payment information for purposes unrelated to processing your transaction, preventing fraud, issuing refunds, or providing customer support.

Information we may receive in connection with an order can include:

• Billing and shipping information
• Order details
• Limited payment information provided by the payment processor for transaction verification and refund purposes

Personal information may be shared with trusted third-party service providers, such as Shopify, payment processors, fulfillment providers, and shipping partners, where necessary to process payments, prevent fraud, fulfill orders, and provide our services.

For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

5. Troubleshooting Refused or Failed Payments

If your payment is unsuccessful or declined during checkout, please try the following:

1. Double-check your card number, expiration date, billing information, and CVV security code.

2. Make sure your card has sufficient funds and is authorized for online and international purchases where applicable.

3. Confirm that the billing address you entered matches the address registered with your card issuer.

4. Try completing your purchase using another available payment method, such as Apple Pay, Google Pay, Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro, UnionPay, or Klarna.

5. If your payment continues to be declined, please contact your bank or card issuer, as they may be blocking the transaction for security reasons.

If the issue persists and you are still unable to complete your purchase, please contact us at support@teamixfurniture.com. Our support team will be happy to assist you.

6. Contact Information

If you have any questions or concerns regarding payments, billing, or your order, please contact us during our standard support hours:

📧 Email Us：
The best way to reach us is by email. We typically respond within 1–2 business days. support@teamixfurniture.com.

📞 Call Us：Prefer to speak with someone?
You can reach our support team at: +86 18901501835 
(Business Hours: Mon-Fri, 9:00 AM - 6:00 PM GMT+8)

📍 Business Address: No. 2 Bianzhuang Road, Honglian Village, Henglin Town, Wujin District, Changzhou City, Jiangsu Province, China